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Guest preferences refer to the specific likes and dislikes of individual guests when it comes to
their dining experience. This can include things like dietary restrictions, favorite types of
cuisine, preferred seating arrangements, and even specific requests like a particular type of
beverage or specific ingredients in their dish.
Making sure guests get what they want can make their dining experience better and increase
the likelihood of them coming back.

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When parents select a restaurant, their main consideration is convenience. However, if a
restaurant caters to children, it will likely gain loyal customers since parents will return to places
that provide excellent care for their children.
Here are some important guidelines for restaurants that aim to accommodate families…………….

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Allergies intolerance or dietary?
A food allergy is a condition in which the body’s
immune system overreacts to certain proteins in
food, triggering a range of symptoms that can
vary from mild to severe, and even life-threatening
in some cases. The symptoms of a food allergy can
include hives, swelling, difficulty breathing, abdominal
pain, vomiting, and diarrhea……………..

F&B 31

Imagine your body as a car.
A car is made of mechanical & electronic parts
(motor, radiator, batteries, etc.), it needs quality
& clean fuel to operate, regular servicing with oils
& other liquid, washing and polishing & permanent
maintenance…………

F&B 30

How we prepare our food is significant not only for improving its flavor and bringing out its
unique qualities, but also for ensuring its safety for consumption.
Here are some additional points:
• Cooking makes the texture of the food more tender and easier to chew.
• Cooking increases the flavor profile of the food, making it more appealing.
• Cooking aids in digestion by breaking down complex nutrients.
• Properly cooking food kills off harmful bacteria that can cause food poisoning.
• Certain foods are only safe to consume after being cooked……………………………..

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The Chef and the kitchen team are spending a lot of time and effort to prepare
a wonderful meal for the guests. The guest will have to select from a menu
and it is important to describe the food in an appetizing & attractive way and
at the same time it should provide more information about the preparation
method and the taste……………..

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Restaurants have different styles of menus to accommodate various dining preferences,
budgets, and occasions.
For instance, a casual restaurant may offer an à la carte menu with individual dishes to cater to
guests’ preferences and budgets whereby buffet-style menus are often used for large groups or
events. In summary, the type of menu can vary based on the restaurant’s concept, target
customers, and the desired dining experience…………………..

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Definition:
Mise en place ( MEEZ ahn plahs) is a French culinary term for having all your ingredients
measured, cut, peeled, sliced, grated, etc. before you start cooking. Pans are prepared. Mixing
bowls, tools and equipment set out.
It means to have everything that you might need ready before you start the process…………………

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After a guest has been seated at the table, it is the waiter’s duty to ensure that the guest feels
welcomed and well-attended to.
The following qualities should be demonstrated by a waiter while serving guests:
•Reliable -> be there and deliver what you promise
•Cooperative -> assist and find solutions for problems
•Personable -> make the guest feel comfortable to address concerns
•Healthy -> don’t work when you aren’t well……………………….

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Encouraging guests to book tables in the restaurant can provide several benefits for both the
guests and the restaurant, including:
Better planning:
When guests book tables in advance, it allows the restaurant to better plan
and prepare for the expected number of guests. This can help reduce waiting
times and ensure that the restaurant can provide the best possible service.
For larger groups, booking a table is essential to ensure that the restaurant can
accommodate everyone at the same time, and with the necessary space and
seating arrangements…………………………………

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